Practice Policies & Patient Information
Access to medical records
The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Act. Requests should be made in writing to the Practice Manager.
Once a request for access to medical records has been received the practice must provide access within 21 days unless the records were made 40 days previously, then the time limit is 40 days. There will be a cost of £10.00 to view records which have not been update in the 40 days prior to the patient applying for access. If the records have been updated within 40 days of the request to view the fee is waived. There is a charge for photocopying up to a maximum of £50.00.
How to get your GP medical records
Your GP record includes information like any conditions or allergies you have and any medicine you’re taking.
Most patients will automatically be given access to more information added to their GP record from November 2022 onwards. This includes letters, test results and appointment notes.
Find out how you can access your GP medical record on the NHS website
Clinical Practice Research Datalink
This practice contributes to the Clinical Practice Research Datalink
Information in patient records is important for medical research to develop new treatments and test the safety of medicines. This practice supports medical research by sending some of the information from patient records to the Clinical Practice Research Datalink (CPRD).
CPRD is a Government organisation that provides anonymised patient data for research to improve patient and public health. Identifiable data flows to NHS Digital but you cannot be identified from the information sent to CPRD.
If you do not want anonymised information from your patient record to be used in research you can opt out by speaking to your doctor. For more information about how your data is used visit www.cprd.com/public
Complaints policy
We welcome suggestions about how we can improve your medical services. We hope that, if you have a problem, you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. The practice will generally be the first point of contact for patients providing feedback or expressing concerns. The Practice Manager, Vicky, our nominated lead, will be able to act as a liaison point to ensure appropriate follow up on any concern or feedback. We welcome both verbal or written complaints and able to provide a complaints form if required from the practice or a copy can be sent be email or via post upon request. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. Please notify the surgery of any complaint as soon as possible in order for us to address any issues and improve our service for other patients. Please note, however, that the latest that a complaint should be made is: Upon receiving a complaint we will seek to: NHS Birmingham and Solihull ICB Compliments, concerns and complaints :: NHS Birmingham and Solihull Email: bsol.patientexperience@nhs.net Telephone: 0121 203 3313 Write to: NHS Birmingham and Solihull Integrated Care Board, Patient Experience and Complaints Team, Alpha Tower, 8th Floor, Suffolk Street Queensway, Birmingham, B1 1TT
Healthwatch Birmingham and Solihull Contact Us – Healthwatch Birmingham & Solihull Email: info@healthwatchbsol.org.uk Telephone: 0800 652 5278
Parliamentary and Heath Service Ombudsman 0345 015 4033We are the Parliamentary and Health Service Ombudsman | Parliamentary and Health Service Ombudsman (PHSO) Complaints against hospitals or other organisations If you are unhappy with the service that you have received from a hospital or clinic the practice is unable to comment on this. You will need to contact the hospital or department that has provided your treatment or alternatively each hospital has a Patient Advice and Liaison Service department. Please find the telephone numbers below for our local PALS departments: Birmingham Women’s Hospital: 0121 335 8226
Further Contacts
Write to: PO Box 16875 – Birmingham – B16 6TN
Birmingham Children’s Hospital:0121 333 8505
Birmingham Community Healthcare Trust: 0800 917 2855
Birmingham and Solihull Mental Health Trust: 0800 953 0045
Royal Orthopaedic Hospital: 0121 685 4128
University Hospital Birmingham (Queen Elizabeth Hospital): 0121 371 4400
Find your NHS number
Follow this link to get your NHS number
Your NHS number is a 10 digit number, like 485 777 3456. It is on any letter you receive from the NHS.
You do not need to know your NHS number to use NHS services, but it can be useful to have it.
General Data Protection Regulations
Please find our policy documents linked below in the following order.
- General Data Protection Regulation
- HMP Privacy Notice
- How HMP uses your information to provide you with healthcare
- Direct care
- Medical research
- National screening
- Legal obligations
- General Data Protection Policy
General Data Protection Regulation leaflet
HMP Privacy Notice Poster
Hawkesley Medical Practice Privacy Notice Poster
How HMP uses your information to provide you with healthcare
How HMP uses your information to provide you with healthcare
Privacy Notice Direct Care
Privacy Notice Medical Research
Privacy Notice National Screening
Privacy Notice Legal Obligations
General Data Protection Policy
GP Net Earnings
Updated March 25
All GP practices are required to declare the mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Hawkesley Medical Practice in the last financial year was £34,930 before tax and National Insurance.
This is for 2 full time GPs, 2 part time GPs and 0 locum GPs who worked in the practice for longer than six months.
Updated March 24
All GP practices are required to declare the mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Hawkesley Medical Practice in the last financial year was
£33,299 before tax and National Insurance.
This is for 2 full time GPs, 2 part time GPs and 0 locum GPs who worked in the practice for longer than six months.
Updated March 23
All GP practices are required to declare the mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Hawkesley Medical Practice in the last financial year was
£31,403 before tax and National Insurance.
This is for 2 full time GPs, 2 part time GPs and 0 locum GPs who worked in the practice for longer than six months.
Updated March 22
All GP practices are required to declare the mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Hawkesley Medical Practice in the last financial year was £40,766 before tax and National Insurance.
This is for 2 full time GPs, 2 part time GPs and 0 locum GPs who worked in the practice for longer than six months.
Hawkesley Medical Practice Policy on the Prescription of ‘Bridging Hormones’ Whilst Awaiting Specialist Review in a Gender Identity Clinic
We have had an increasing number of enquiries from patients about the prescribing and monitoring of hormone therapy whilst awaiting specialist assessment, in particular “bridging hormones”. We recognise that there is currently inadequate provision for patients with waiting times in excess of 24 months for initial NHS appointments. However, it is our practice policy that confirmation of diagnosis and commencement of initial hormonal treatment for gender incongruence should be made by a specialist gender identity service in all cases.
Please note that from 1st October 2024 we are no longer able to enter into new shared care agreements with private specialists. This means that we will no longer be able to prescribe or monitor treatments initiated by a private specialists. Please see the shared care agreement section of our website for more detail.
We recognise that GPs are most often the first point of contact with the health care system for patients with gender dysphoria. This is a huge responsibility that we take very seriously. The clinical team at Hawkesley Medical Practice will:
- Make the initial referral to the specialist gender identity clinic. We will do this referral as rapidly as possible and take into account your preferences as well as waiting times when choosing a clinic.
- Prescribe hormones (and monitor treatment) following the initiation and ongoing recommendation of a specialist gender identity clinic (NHS). This will be as part of a shared care agreement with the specialist endocrinologist, who will offer ongoing support. We are unable to prescribe hormones in any other circumstances.
- Provide support to maintain your mental and physical health. We recognise that accessing specialist clinics can be frustrating and waiting times are long. We can provide mental health support at the surgery by offering advice on self-help strategies, treating anxiety and depression (including with medication if appropriate), referring to local NHS mental health services, and sign-posting to other support services if needed.
We recognise there is guidance from the Royal College of Psychiatrists and other organisations that GPs “may prescribe ‘bridging’ endocrine treatments as part of a holding and harm reduction strategy while the patient awaits specialised endocrinology or other gender identity treatment” particularly if patients are already taking hormones from illicit sources. However, we are not experienced in initiating hormonal treatments for gender dysphoria and do not feel able to provide “bridging hormones” safely in any circumstance.
Unfortunately, the appropriate support is just not currently available for us to do this. It should be recognised that all the NHS gender identity clinics only initiate hormonal treatment after a number of investigations and input from a specialist team of psychiatrists, endocrinologists, and psychologists. This includes counselling on the side effects and potential long term risks of hormonal treatment. It is not realistic that the same level of support could safely be provided within our practice.
Patient confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care.
This information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care. You have the right to know what information we hold about you. If you would like to see your records please contact the Practice Manager.
Patient rights and responsibilities
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.
Summary Care Record
We have recently entered the second phase of the introduction of the Connecting for Health Summary Care Record. Please ask a member of staff for details or you can visit the NHS Care Records Service web site at www.nhscarerecords.nhs.uk
Violent or abusive behaviour
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
You and Your General Practice
You and Your General Practice is a new resource that describes what practices and patients can expect of each other, helping to develop more established rapports with both the patients and those delivering care to them.
For more details on what is included, please visit NHS England » You and your general practice
