Appointments

Appointments

To request a same day urgent appointment (Monday to Friday):

  • phone us on 0121 486 4200, Monday to Friday from 8:00am to 6:30pm

For routine appointments you can call at any time, during normal surgery hours.

We have several lines into the Practice but only 3 telephones. It may seem at time that you can’t get through but you are held in a queue and your call is answered in rotation. Please note at certain times, e.g. lunch or at the end of the working day, a clinician may not be present in this building.

Non-urgent advice: Please note

Appointments can be pre-booked for at least a month in advance.

Your appointment

However you choose to contact us, we may offer you a consultation (between 8:00am and 6:30pm):

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

Please cancel any unwanted appointments

If you need help when we are closed

In any emergency, please dial 999 or attend our local Emergency Department

You can also call 111 for less urgent issues and that is available 24hrs a day 7 days a week.

Please note at certain times, e.g. lunch or at the end of the working day, a clinician may not be present in this building.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Enhanced Access Appointments

 Available Monday to Friday, 6:00 pm to 8:00 pm and at the weekend. To book speak to a member of the reception team.

Home visits

If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10am.

Home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.